|
All of us at Consumer Credit Counseling Service of Northeastern Iowa share a common goal: to help you manage your money more effectively.
Waterloo
Karen has served as agency CEO since founding the organization in 1984. She guides the staff and makes sure the agency is complying with creditors' policies. Karen makes sure CCCS continues its strong tradition of education on credit and debt management issues. Should you have a concern take it up with her. She, like her counselors, is certified for credit and bankruptcy counseling. She's in charge of making sure the agency's story is told so individuals and organizations know the important role CCCS plays in its communities it serves. Karen builds relationships so the agency can serve you.
Kent began his journey with CCCS in 1997 and is a certified credit, housing and bankruptcy counselor with lots of experience. Kent works with Social Security clients, bankruptcy clients and presents credit education workshops and teaches MoneyMap to public classes and in several Iowa high schools. In January 2010 Kent became a part of the 3% of NFCC certified counselors who are also certified financial literacy educators. kentb@cccsia.org
Gail is the detail person who makes the financial transactions between our clients and credit card companies happen. She implements Debt Management Plans by notifying creditors on your behalf and implements creditor policies as well. She keeps counselors in the loop when she notices a change with creditor policies. Gail also works with your bank to ensure money is received and disbursed as planned. Gail is an incorporater who began with CCCS in 1987. gail@cccsia.org
Tami assists Gail. She began in 2007 and oversees the special account for fixed-income clients, paying their bills and providing them with weekly checks. She also assists Gail with the regular trust account management and disbursements.
Ron is our house accountant. He makes sure the books for the agency are balanced. Ron began with CCCS in 1988. He also helps with purchase of equipment, updating facilities and related issues.
Lindsey is certified for credit, housing and bankruptcy counseling. She started with CCCS in 2006. lindsey@cccsia.org
Susan started as our customer service representative in 2006. She takes your calls, sets your appointments, informs attorneys, gets your paperwork set and tries to relieve some of the stress you may feel when you call. waterloo@cccsia.org
LuAnn was hired in 2012 to work with Fixed Income Clients. Her social service background helps her understand and work with the elderly and disabled.
Cindy began employment with CCCS in 2012 as a credit counselor. She has extensive experience in the lending and housing business.
Mason City
Kathye is our Mason City Branch Manager. She is also a certified credit, bankruptcy and housing counselor. In addition to managing the branch office, Kathye is very involved in her community. She serves on the Mason City Human Rights Commission, Habitat for Humanity and on a committee for the Iowa Homeownership Education Program. Kathye started this office in 1994 through volunteer service. masoncitymanager@cccsia.org
Catie is a certified credit, housing and bankruptcy counselor. She began with CCCS in 1998. She has degrees in Political Science/Criminal Justice and Human Services. Catie teaches credit education and bankruptcy education courses for Mason City clients and to students in the areas schools. In the summer of 2010 Catie became one of the 3% of NFCC certified counselors who is also a certified financial educator. catie@cccsia.org
Jim joined the office in 2009 and assists Kathye with getting the word out about our organization to the community. He writes grants for the Mason City office and is currently editing grants for the entire agency.
De Ann is our customer service representative in this branch. She takes your calls, sets your appointments and helps with some of your questions. De Ann joined CCCS in February of 2010.
Marshalltown
Marshalltown consumers may contact our Waterloo office at 800-714-4388 or e-mail waterloo@cccsia.org.
Mark is a certified credit, housing and bankruptcy counselor in this branch. He has extensive background in financial services, community service and retail management. Mark joined us in 2005 and provides credit and debt, bankruptcy and housing counseling for clients. counselor@cccsia.org
Derek is the Ames Branch Manager and is a certified credit, housing and bankruptcy counselor. Derek has been with CCCS since the spring of 2007. In early 2009 he became certified to complete reverse mortgage (HECM) counseling sessions and certificates as well. Derek is able to offer HECM counseling services nationwide. amesmanager@cccsia.org
Amber is an office assistant in this branch. Her fulltime college class schedule keeps her busy but she is still able to help Derek in the office.
Des Moines
Tony is the Des Moines Branch Manager. He is a certified credit, bankruptcy and housing counselor. Tony joined CCCS in 2000 and has years of experience in the credit community. As a former lender he's able to establish relationships with creditors and community organizations. Tony just recently secured his NFCC Educators Certification. The office in Des Moines is known as Mid-Iowa Credit Counseling. It is located at 100 E Euclid (Park Fair Mall), #157 (lower level). Stop in and visit Tony. dmmanager@cccsia.org |